• In the event that an item arrives defective, please contact us within 7 days of receipt for a Return authorization. Defective items must be returned within 30 days for exchange. Items will only be accepted for return in their original condition, with absolutely no accessories missing.

  • We Guarantee 100% customer satisfaction. In the rare event that an item is not as described, we will gladly replace the item or issue a refund. However, you must contact us within 7 days of receiving the item.

  • If for some reason, within 30 days of purchase, you are not satisfied with your item and want to return it, the item must be in the condition that you received it.

  • We will issue a credit for authorized returns upon receiving and inspecting the returned product. We do not credit the return shipping cost (unless the merchandise is damaged or defective).

  • Open box items might be subject to a restocking fee

  • 877-798-4139  info@firemallonline.com
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